Policies

Welcome to The Faint of Heart!

All items are designed and handmade by Nicki Lynn Sarra.

Payment

We currently accept credit/debit cards, Etsy gift cards, and Paypal.  All purchases on this website go through the Etsy platform.  You will be redirected to Etsy to check out with the items in your cart.

Shipping

Thank you so much for supporting my little store! Jewelry items have a PROCESSING TIME of 3-6 business days, while custom dreamcatchers have a processing time of 7-12 business days. These are the maximum number of days that I may need to hand make your item (with love!) before I ship it out to you. I want to make the best quality piece for every jewelry lover, and I do make each item by hand, so I appreciate your patience with my processing time! 

I now offer FASTER SHIPPING OPTIONS! If you need your item quickly, please choose "Priority Mail" or "Priority Mail Express" at checkout. PLEASE NOTE: These mail services say the number of days it will take to be delivered. This number needs to be added to my Processing Time for your full number of days to receive the item. (3-6 days for jewelry, 7-12 days for custom dreamcatchers.)

Often times I will ship out in fewer days than my processing time, it just depends on my current number of orders :)

Thank you for your patience while I hand craft your item with care and love!

Refunds and Exchanges

I try my very hardest to make quality products. However much care I put into these creations, though, no one is perfect. If you are not satisfied with your product within the first 7 days after delivery, please send me a private conversation and I will do my best to resolve it. I would love for every customer to be satisfied with their purchase, and will do everything I can to make that happen. Due to the nature of certain items, however, some custom orders are final sale. 

Feel free to ask questions about your specific item. Happy Shopping!

Returns: if within 7 days of delivery you are unhappy with your item, I will in most cases be able to offer you a refund. Please ship it back to me and I will gladly refund the full price minus the shipping costs. 

Exchanges: Exchanges are accepted within 7 days of delivery.  

In the case of returns and exchanges, buyer pays shipping prices.

Additional Policies 

Please use care with jewelry items, especially when wearing loose knit clothing. I make these items tough, but they aren't indestructible. Due to the nature of the raw stones and minerals, the textures of many of my jewelry items can sometimes snag in clothing. Use caution! 

If your jewelry item is not listed as "stainless steel," "sterling silver" or "sterling silver plated" in the description, then it is a mixed alloy piece that is tarnish resistant material, but will fade over time. You can prolong the brilliance and life of your jewelry by taking the items off before washing your hands or showering. 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

We would love to make you something special and completely unique! Message us with any questions or specifications for your custom order! :)

***Vegan Customers: our suede necklaces are made with genuine suede. 

All rings come packaged with a small rectangle of genuine leather to prop the ring up in the box. Please let me know if you do not wish to receive the leather, and I will use a synthetic material instead.